Frequently Asked Questions

Shipping is free on every order to US addresses, with no minimum.

We process orders in 1 to 2 business days, and delivery takes 3 to 5 business days after that, so most orders arrive within 4 to 7 business days. See our Shipping Policy.

No. We currently ship only to addresses in the 50 US states.

We email a tracking number when your order ships. You can also check your order in My account.

Check the number printed on your current filter or in your refrigerator owner’s manual, then match it to the filter number on our product page. Each product page lists the part numbers it replaces.

Every six months or 200 gallons, whichever comes first, or sooner if water flow slows or the taste changes.

Yes. Every filter is brand new and ships sealed in its original manufacturer packaging.

Visa, Mastercard, American Express, Discover and JCB cards, processed securely by Stripe.

Yes. Unopened filters in their original packaging can be returned within 30 days of delivery. See our Refund and Returns Policy.

Approved refunds go to your original payment method within 7 days of receiving your return. Your bank may take a few more days to show it.

Yes, for a full refund any time before it ships. Contact us as soon as possible.